The Chronicles of Mama Ngozi: Sisi Nene The “Over Sabi” Staff
Mama Ngozi is an accomplished entrepreneur who started off selling Ankara fabric in Aba, Abia state Nigeria, many years ago. She has recently expanded her business activities to Lagos, Nigeria. Determination, tenacity (aka hard guy), attention to detail and a sprinkle of street wisdom are the qualities she believes are necessary for establishing a business.
A recent event occurred at her store. She had been hired by a customer to provide a specific patterned cloth for a funeral celebration that needed to be delivered quickly. Events like the mini-festival at Oba in recent memory give you a sense of how extravagant these celebrations can be. Due to the scarcity of this specific fabric, many were hankering after it as donning it gave them access to the main event.
Sisi Nene, Mama Ngozi’s most efficient and reliable employee, was tasked with handling the final delivery arrangements for this specific order due to the enormous amount of orders she had to cater to regularly.
Sisi Nene, Miss “fix it”, was determined that the order would be broken up into three batches and sent through separate logistics companies for speedier delivery. Everything seemed alright until customers started calling because they could no longer track their items and the dispatch rider was not reachable.
In a nutshell, one batch did not reach its target. After some investigation, it was discovered that the dispatch rider in charge of that batch had sold the fabrics at a higher rate to some desperate uninvited guests seeking to gain access to the event by every means.
Three o’clock in the afternoon at the shop, and mayhem reigns. It was chaos. Customers were shouting, Sisi Nene was sobbing, and Mama Ngozi was furious as she begged the delivery firm to find the rider and deliver her textiles as soon as possible. There is no fabric, no rider, and no quick remedy… “Wahala be like bicycle without wheels for Mama Ngozi shop.”
What does she do with less than a week remaining to complete the delivery set? The customer demands that she must pay for the missing textiles in time for the occasion, or else she would no longer be able to sell to them in the future. She has to pay for the missing products out of her own money because there is no insurance covering the delivery of the goods. Apparently, the rider and Sisi Nene worked up a deal on the side, thus the delivery business claims it is in no way responsible for the theft. To prevent an incident, Sisi Nene just needed to employ a speedy and efficient delivery business, but she failed.
So what should I do next? she weeps. In addition to losing a lot of money, she’s also lost her customer’s respect.
“Tunde. Tunde!” Mama Ngozi shouts as she calls out to her manager seeking the next steps to prevent this from occurring again.
Here are some great recommendations from Tunde, her store manager, to help prevent such future situations.
1. When making deliveries, it is best to utilize only reputable delivery firms with the ability to track your products.
2. On-the-side agreements have a high risk of fraud and raise a red signal about the integrity of both parties.
3. Most importantly, use logistics providers that will go the extra mile to meet their obligations, preserve your rights as a business owner, and provide possibilities for growth as well as additional rewards to ease your burden. Consider, for instance, package choices that give discounts on delivery, priority shipment, insurance coverage, and more.
As a result, Mama Ngozi’s manager promptly introduced her to Nigeria’s No. 1 logistics provider, GIG Logistics, and the GIGL Class Plan, which is designed just for business owners like herself to benefit from. Mama Ngozi’s curiosity was peaked, and she demanded more information, “tell me more about this GIGL Class thing Tunde.” He went on to explain how the class plan allows business owners like her to enjoy a variety of perks, including:
“Tunde, you knew all of these things and even knew where we might locate this firm, and yet you let me go through so much difficulty with Sisi Nene and those yeye delivery people?” she said, her hands clasped in surprise.
“Please call them right now and let me register as soon as possible”. She was then shown how to download the GIGL app, register and upgrade to the plan without leaving the store.
In addition, Mama Ngozi now has access to GIGL Class logistics solutions. and all of her customers are satisfied with her services.
The plan is simply available via the GIGGo App and the website. Sign up as an e-commerce merchant here (embed link) to join the GIGL Class Plan.
“Don’t fall for scams; use a reliable delivery company,” Mama Ngozi warns.
We’re GIG Logistics, and we’re here to serve!
P.S: The Chronicles of Mama Ngozi: has just begun…